Recent Posts

How to Prepare for a Wildfire Evacuation Order

8/26/2020 (Permalink)

Wildfire evacuation go bag items. One thing you can do to prepare for wildfire evacuation orders is to pack a "go bag" with first aid supplies, water, food, clothing and more.

Wildfire season arrived with a vengeance and the state of California is under siege. Millions of acres are burning. The fires have damaged or destroyed over 2,000 structure and seven people have lost their lives according to Cal Fire. Wildfire evacuation orders are in force in several counties. Though Los Angeles County isn't yet one of them, it is only a matter of time.

All property owners across Los Angeles should prepare now for future wildfire evacuation orders. But if you own property near wooded areas like the Angeles National Forest, Hollywood Hills or Griffith Park, be extra diligent with these steps.

Pack a “Go Bag”

Your “go bag” should include copies of important documents like insurance policies, passports and property titles or deeds. Pack non-perishable food, water and clothing to last at least three days for each family member, including pets. Don't forget a first aid kit, spare toiletries and a flashlight with extra batteries.

If there are things you can't pack in advance, make a checklist of things to grab as you leave. Your list might include electronics like phones and chargers, prescriptions and other personal care items and irreplaceable mementos.

Draw Up a Wildfire Evacuation Plan

Unless you live or work by yourself, you'll need to coordinate your wildfire evacuation plan with others. If you own a larger property, you may have multiple evacuation routes. Establish a meeting place or check in method with family members or coworkers to ensure everyone makes it out safe and sound.

You should also create a list of things to do if nearby wildfires prompt an evacuation order. These tasks include:

  • Turn off the gas at the main shutoff valve
  • Shut windows and remove flammable coverings (curtains, shades etc.)
  • Turn on lights to help firefighters with visibility
  • Gather flammable items (lawn furniture, umbrellas, welcome mats etc.) and store inside

You can find additional pre-evacuation suggestions on Cal Fire's “Ready For Wildfire” page.

Save Key Contacts or Information Sources

“Hey Siri. Call Mom.”

Many of us don't know phone numbers by heart because we store them as contacts on our phones and seldom need to dial them. Your spouse, parents, children and other family members are likely stored already. But what about your doctor, pediatrician or vet? Do you live in multiunit housing, like an apartment or condo? It may be useful to have your property manager or HOA on speed dial.

It's also important to stay informed during an emergency. Bookmark links to news sources and follow local officials like the LA County Fire Department on Twitter (@LACoFDPIO). You can sign up for wildfire text alerts through Cal Fire or emergency alerts through Notify LA.

If you own or manage property, make the fire cleanup process more efficient by creating a SERVPRO Emergency READY Profile. You can store key information in the app to send to SERVPRO in the event of fire, smoke or soot damage to your property.

Wildfire Damage? Call SERVPRO!

When wildfires force you to evacuate, the most important thing is the safety of you and your family. But your home is also important. By preparing your property for wildfires in advance of evacuation orders, you lower, but not eliminate, your risk for fire damage.

You may return home to find a soot covered roof, smoke odor permeating your furniture, flame scorched walls or water damaged carpets. If so, call SERVPRO of North Hollywood. We're faster to any size wildfire disaster.

Our team of highly-trained and experienced fire cleanup specialists can be on-site within hours. We are a trusted industry leader with the advanced restoration technology and techniques to make wildfire damage “Like it never even happened.”

In the event of a wildfire emergency, stay safe. Then call SERVPRO of North Hollywood to clean up any damage the wildfires leave behind.

Water Mitigation or Water Restoration: Is There a Difference?

8/19/2020 (Permalink)

SERVPRO North Hollywood tech placing air movers. Drying the water is only one step of the water mitigation and restoration process. Call SERVPRO as soon as you discover water damage to your property.

Here's the scenario: you've discovered water damage to your home or business. Maybe it was from a leaky faucet or a toilet overflowing. Or maybe a freak Los Angeles rain storm or an overzealous sprinkler flooded your crawl space. Whatever the cause, fast action is critical to stop the damage from getting worse or causing mold growth.

You open up Google and start searching for someone to help. But the more you scroll, the more confused you get. Water cleanup or water extraction? Water mitigation or water restoration? You find lots of promising companies. But it may not be clear what they can actually do for you as you gaze at your damaged property.

So here's a quick primer on what each of these industry terms means. That way you can compare the ways different companies might help you to best recover from a water damage emergency.

What is Water Mitigation?

Water cleanup and water extraction are both tasks that fall under the category of water mitigation. By definition, mitigation is “the process or result of making something less severe, dangerous, painful, harsh, or damaging.”

Water mitigation, then, is the process of reducing the severity of damage created by water. That process starts with assessment, where a technician inspects the damage and determines the source. Infrared readers also detect water hidden inside walls, ceilings or floors. At this stage, techs also assess the water damage category to determine if biohazard decontamination is necessary.

Following assessment, the extraction, drying and cleanup begins. Extraction, or water removal, involves using pumps or vacuums to rapidly remove surface water from hardwood or tile floors and saturated carpets or furniture.

After excess water has been removed, techs dry the affected area with air movers and dehumidifiers. And they clean and sanitize surfaces to remove mold and other contaminants and deodorize the property.

At this point, the mitigation process is complete. And, if necessary, the restoration process begins.

What is Water Restoration?

Restoration is “bringing back to a former position or condition.” This is the essence of the SERVPRO North Hollywood promise to restore damaged property “Like it never even happened.”

And it doesn't take long for water to damage your property. Moisture seeps into porous surfaces, like hardwood or laminate floors and drywall. As it does, it can cause unsightly discoloration, peeling and warping. It can foster mold growth. And, if left unaddressed, it can weaken the structural integrity of floors, walls and ceilings.

Non-porous surfaces are also at risk of water damage. Metal, glass and ceramic can all stain, while metal is susceptible to corrosion and rust.

The water restoration process may involve repairing, rebuilding or replacing affected areas. For example, consider a wall damaged by leaky plumbing. A restoration tech might need only to patch up a hole in the drywall. They may have to replace the entire panel of sheet rock. Or they might remove the entire wall, replace the pipes and framing, and reconstruct the wall.

The level of restoration depends on the extent of the water damage. This is one of the reasons it is important to have a specialist inspect and mitigate damage as soon as possible. The sooner a tech can address a problem, the less likely the need for major restoration work.

Call SERVPRO for Water Mitigation and Restoration

Not every company handles both water mitigation and water restoration. SERVPRO North Hollywood does both. Our techs are highly-trained and IICRC certified in the entire mitigation and restoration process. We also work directly with most insurance companies.

A water damage emergency can be a stressful situation for you, your family or your business. Let SERVPRO North Hollywood relieve some of that stress by handling every step of the cleanup and restoration process. Call us anytime, 24/7, for a fast response to any size water damage disaster.

Most Common Causes of House Fires (and How to Prevent Them)

8/12/2020 (Permalink)

A burning candle. Candles look and smell great. They're also the fifth leading cause of house fires. Call SERVPRO right away to mitigate damage from fire, smoke & soot.

The County of Los Angeles Fire Department responds to thousands of house fires annually, causing around $100 million in fire damage losses each year.

Suffice it to say, homeowners should try to prevent fire damage to their own home (or business). Here are the five most common causes of house fires, and tips for preventing a serious fire damage loss to your property.


Candles look and smell great. They're also a serious risk, the fifth leading cause of house fires nationwide. Avoid a fire damage disaster by following these candle safety tips:

  • Keep candles at least a foot from anything flammable
  • Use proper candle holders and place them on a flat, sturdy surface
  • Blow out candles before they burn out or before you go to sleep


Though per capita cigarette consumption is lower than it's been in over a hundred years, over 35 million Americans still smoke. Cigarettes, cigars and pipes ignited over 17 thousand home fires nationwide in 2014.

Best way to prevent home fire damage from smoking? Quit. Otherwise, smoke outside, ensure butts and ashes are fully doused and keep lighters and matches away from children.

Electrical Fires

While only the third leading cause of house fires, electrical fires are the most costly in terms of property damage. At an annual cost of $1.4 billion, avoiding electrical fires saves both lives and money.

Always call a qualified, licensed electrician to install or repair wiring, outlets or electrical appliances. Some signs of a potential electrical problem in your home include:

  • Frequent blown fuses or tripped circuit breakers
  • Outlets that are discolored or warm to the touch
  • Flickering or dimming lights

And remember, water and electricity do not mix! If you discover water damage near an outlet or electrical appliance, call SERVPRO of North Hollywood right away. We'll help clean up the water to ensure it doesn't create a mold problem or fire risk in the future.

Space Heaters

Obviously our dry heat makes the use of space heaters infrequent here in Los Angeles. Given that space heaters are a leading cause of house fire deaths nationwide, that's a good thing!

Still, our winter nights do get cold, so you may be supplementing your source of warmth with a space heater.

If so, be sure to keep anything flammable, like blankets or clothing, at least three feet away from the unit. And turn off the heater before you turn in for the night.

Yes, it may get a little cold in your bedroom. But that's better than waking up to a blaring smoke alarm and a house fire sparked by your space heater.


We're cooking at home more often right now, which is great way to save money. But cooking is also the leading cause of home fires. We even wrote a separate post with tips for preventing kitchen fire damage.

But the most important thing is to be vigilant and focus your attention on the oven and stove. Keep flammable materials like dish towels and pot holders away from open flames. And don't stray to far from the kitchen while you're cooking.

What to Do if You Have a House Fire

If you have a fire extinguisher handy, you could try to put out the blaze yourself. Just be sure the type of extinguisher is appropriate for the type of fire. Different fuel sources require different methods of suppression.

If you're unable to contain the flames, get to safety and call 911 right away. House fires are no joke. Your safety, and the safety of your loved ones, is the most important thing.

Once it's out, call SERVPRO of North Hollywood as soon as possible. Our fire damage restoration specialists work quickly to mitigate property damage from fire, smoke, soot and water. The sooner we're called, the sooner we can help clean up from house fires "Like it never even happened."

Think You Don't Need Water Damage Restoration? Think Again.

7/20/2020 (Permalink)

Water damage to bathroom ceiling. Paint over it? It may look better, but if the underlying source isn't fixed, this water damage may cause bigger problems in the future.

When you find water stains on your walls or ceiling, you might not think you need water damage restoration service. You might just paint over them. That dripping pipe under your sink? Stick a bucket under there. Out of sight, out of mind. Right?

Many homeowners don't think they need professional water restoration for a minor amount of damage. Maybe you think it's expensive or disruptive. Or maybe it's something you'll get around to. But minor problems can become major headaches if left unaddressed!

Here are three reasons to call SERVPRO of North Hollywood for water damage restoration if you discover water damage to your property.

Water Damage Causes Mold

Mold requires four things to grow. The first is oxygen, which is in ample supply. Second, mold needs warmth. Living in Los Angeles, warmth isn't a problem, especially during the summer.

Third, mold needs an organic surface, something that is biodegradable because it was alive. Guess what? Most of the materials in your home qualify. Wood flooring, ceiling tiles, drywall, doors, window frames... all are capable hosts for mold spores.

Last but not least, mold needs moisture. It doesn't rain much in Los Angeles, but mold doesn't need much. Just a high level of relative humidity, which is highest in Los Angeles during these summer months, is enough.

Of course, rain isn't the only source of dampness. A leaky pipe, condensation from an air conditioner or an overzealous sprinkler can provide an ample supply of moisture for mold to thrive.

Mold growth can begin within 24-48 hours. And if your home has central air, mold can also quickly spread. Mold exposure may cause health effects, so the sooner a water restoration and mold remediation tech fixes the problem, the better!

Increased Risk for Fire Damage

H2O and electricity shouldn't mix. If you find water damage to your walls, near an outlet or electrical appliances, finding, and stopping, the source of dampness is vital.

If moisture does come in contact with wiring or other electrical components, it can cause corrosion. Over time, the damage stops the outlet or appliance from working, necessitating a visit from an electrician.

Plus, water conducts electricity, which means if a human or animal comes in contact with it, they may get an electrical shock. While a shock may not be lethal, it is painful! If you or anyone in your family suffers an electrical burn, seek medical help right away.

Lastly, damp wires can cause a short circuit. While modern homes and appliances have circuit breakers or fuses to mitigate shorts, they are still a serious fire risk. According to the U.S. Fire Administration, electrical fires caused 6.3% of all residential fires between 2014 and 2016.

It Gets Worse With Time

Covering up water damage doesn't fix it. If the problem's source isn't addressed, it will get worse over time. In fact, less than 24 hours is all it takes for water to cause significant damage to your property.

Besides being an eyesore, water damage could cause structural weaknesses. In other words, that little bit of discoloration may lead to a hole in your ceiling, floor or wall. Or worse, if moisture seeps into a crawl space or basement, it can erode support beams and cause cracks in the foundation.

The average cost to repair your home's foundation is over $4,000 according to HomeAdvisor. As Benjamin Franklin once advised, "an ounce of prevention is worth a pound of cure."

Call SERVPRO for Water Damage Restoration

Don't take the chance that a minor expense or inconvenience becomes a major problem. SERVPRO of North Hollywood is here 24 hours a day, 7 days a week to respond fast to any size water damage disaster.

Our water damage restoration techs are IICRC certified with advanced technology for moisture detection, extraction and drying. Call us to clean up and restore your property from water damage “Like it never even happened.”

What is California Doing to Prevent Wildfires This Summer?

6/3/2020 (Permalink)

Defense zones to prevent wildfire damage. One thing you can do to prevent wildfire damage is establishing defense zones around your property.

Every California summer brings with it the threat of wildfires. This summer is no different. Right now, there is a lot demanding our immediate, and understandable, attention. But we still should take steps to prevent fires from risking lives and damaging property this wildfire season.

What You Should Do to Prepare

First, we can do our part to prepare for wildfire season in Los Angeles. Create defensible perimeters around our properties by trimming overgrown trees and cleaning up dead leaves or debris. Review evacuation plans, test smoke detectors and fire extinguishers. Take precautions around BBQ grills and fire pits to keep them from sparking fires in the first place.

Businesses should also consider creating a SERVPRO Emergency READY Profile (ERP). Should a disaster occur, an ERP provides SERVPRO of North Hollywood with key information about your business. Our fire damage restoration specialists will respond quickly to mitigate and restore the damage, minimizing your costs and downtime.

Statewide Prevention Efforts

However, we can only do so much. With that in mind, Governor Gavin Newsom recently said that statewide efforts to prevent wildfires remain a priority.

“I want folks to know that we have been preparing for the upcoming wildfire season, and we’re not stepping back our efforts. We’re in fact stepping them up,” Newsom said at a press conference in May.

According to the Los Angeles Times, 2020 has already been a bad year for wildfires across California. Fires were up 60% through May, compared with the same months in 2019.

At the Cameron Park Fire Department, Newsom announced a 106-person wildfire safety commission as a division of the California Public Utilities Commission. In addition, his proposed state budget includes an additional $127 million for monitoring wildfires and other hazards.

The details on how utilities plan to mitigate wildfire risks this summer are available on the California Public Utilities Commission's website.

Wildfire Damage? Call SERVPRO!

Of course, it's unlikely we'll completely prevent wildfires this summer. Keep up with the latest info by visiting Cal Fire or following @CAL_FIRE and the L.A. County Fire Department on Twitter. And should your home or business suffer fire damage or smoke damage, SERVPRO of North Hollywood is ready to lend a hand.

Our highly-trained fire damage restoration team is here 24/7 to clean up, deodorize, repair and restore your property “like it never even happened.” Call us at (818) 754-0050. We're here to help!

What Does "Certified: SERVPRO Cleaned" Mean?

5/25/2020 (Permalink)

The Certified: SERVPRO Cleaned sign. Wherever you see this sign, you can be confident the facility was cleaned to the highest possible standard by SERVPRO certified technicians.

SERVPRO has long been an industry leader in residential and commercial cleaning and restoration. SERVPRO of North Hollywood is proud to meet or exceed those high standards for all of our Los Angeles area neighbors.

But the coronavirus pandemic had changed what it means to be clean. As local businesses begin reopening, safety remains an ongoing concern. Employees and customers must feel confident that businesses are doing everything possible to defend against spreading the virus.

Therefore, we are proud to offer a new program for Los Angeles area businesses to reassure employees and customers alike.

Certified: SERVPRO Cleaned for Businesses

Certified: SERVPRO Cleaned (CSC) is a proactive cleaning and disinfecting program for commercial facilities. It is a level that goes way beyond typical janitorial services. We clean, sanitize and disinfect to minimize harmful pathogens, including coronavirus.

Locations displaying our CSC label go through a three step process to achieve their certification.

First, we consult with the business to tailor a custom program based on several unique factors. These include the size of the facility, type of operation, foot traffic and more. Businesses are not one size fits all. Neither is our work.

Second, we thoroughly clean, sanitize and disinfect using EPA approved disinfectants. Our uniquely trained and equipped team has years of biohazard cleanup experience. We follow CDC guidance on doorknobs, light switches, keyboards, phones, desks or other high-touch surfaces.

Lastly, we certify our work and provide signage. Businesses can reassure both employees and customers that they've selected the highest standard available for their property.

Certified: SERVPRO Cleaned for Consumers

While CSC is primarily a commercial program, it is important that consumers understand what it means when entering a CSC location. After all, 40% of consumers cite store cleanliness as a top concern according to a recent Harris poll.

First, look for a date on CSC signage. You will always know the last time the facility was serviced by our SERVPRO technicians.

Second, while we clean, sanitize and disinfect to the highest possible standard, there are no disinfectants that protect against subsequent coronavirus contamination. Following hygiene and social distancing guidelines remains the best way to protect yourself and others from infection.

However, in the event of a suspected or confirmed infection, we are capable of cleaning, sanitizing and disinfecting the facility. That way employees and guests can return quickly and safely.

In short, businesses and customers can both be confident where the Certified: SERVPRO Cleaned sign is displayed. Because that means the #1 choice in clean up and restoration was there.

What to Do if You Find Water Damage to Your Property

5/8/2020 (Permalink)

Support pillar with water damage. If unaddressed, water can seriously damage your facility. Call SERVPRO 24/7 for a fast response to any size commercial water damage problem.

As a commercial property owner or manager, you have your hands full. With a never ending to do list, finding water damage to your property might feel overwhelming. But rest assured that SERVPRO of North Hollywood is here to help! We're available 24/7 with a fast response to any size property damage disaster.

But before we arrive, here are five steps you can take if you discover water damage to your commercial property. Taken immediately, these steps will help mitigate further damage and reduce the time and cost of repairs. Quick and decisive action also reduces your downtime, limiting revenue loss from unhappy customers or tenants.

Step One: Turn Off The Water Source

Flooding from rain storms can cause property damage. Yes, even in Los Angeles. But water leaks, from pipes, fixtures and HVAC units, are a more common cause of commercial water damage.

So when you find discoloration or dampness in your facility, it is important to find the source of the moisture. And if you can find, and turn off the water source, that can mitigate further damage.

Of course, some sources can be difficult to find. If a leak hides behind a wall or ceiling, you may need help finding it. A plumber specializing in leak detection has the training and equipment to find hidden plumbing leaks.

If the leak is from a sink or toilet, you should be able to just turn off the cutoff valve to that fixture. If the leak is a burst pipe or an unknown source, you may need to shut off the water main itself.

Step Two: Unplug

As the saying goes, oil and water don't mix. Well, neither do electricity and water. It may seem counterintuitive, but water damage can cause a fire. Even a small amount of water dripping on to an exposed wire can cause corrosion or increase the current. Both can heat the wire enough to start a fire if the wire comes in contact with anything flammable.

Did you discover moisture or standing water near electrical equipment or an outlet? It is imperative to unplug the equipment or turn off the circuit breakers to the outlet. But do it safely! Your body can conduct electricity too. Be sure to wear rubber gloves or boots if you must first touch or step into the water to disconnect the electricity. Or better yet, call an electrician.

Step Three: Take Photos

When confronted with a water damage disaster, it is natural to try and protect as much as you can. You do want to move furniture, important documents or other items away from the affected area as soon as possible. But you should document the damage first.

Photos and videos of the damaged area are valuable tools for both your insurance and restoration companies. Proper clean up, repair and remediation is dependent upon an accurate assessment of the damage. And that documentation could prove vital if there is a dispute over the cost or responsibility for it.

Step Four: Consult Your Insurance Company

As a property owner, you should always protect your investment from damage with an appropriate insurance policy. Hopefully your policy covers water damage. Regardless, and to be certain, consult with your insurance carrier as soon as possible following any disaster.

First, you want to make sure you don't do anything that might invalidate your coverage. Second, SERVPRO of North Hollywood works directly with most insurance providers. A direct line of communication between us reduces response time and the risk for miscommunication that might delay your claim.

Step Five: Call SERVPRO for Water Damage Restoration

What is the most important thing you can do to ensure your water damaged property is cleaned and restored "Like it never even happened." Call SERVPRO of North Hollywood ASAP!

Our team of certified and highly-trained restoration technicians can be at your facility quickly. In a commercial water damage situation, every hour spent cleaning can mean lost revenue. Call us, and we'll take care of you and your property to get you back up and running fast.

Los Angeles Wildfire Season is Coming: Are You Prepared?

4/28/2020 (Permalink)

Clearing leaves from a roof and garden. Clearing leaves and other debris from your roof and yard help to create a defensible space around your property in the event of a wildfire.

In the midst of the coronavirus pandemic, it is natural to focus on your most immediate concerns. That may be as simple as staying healthy or cleaning and disinfecting your property. It may be your job or the challenges of working from home.

If you have children, you may be focused on helping them keep up with school assignments. Or if you're a business owner, adapting your business to meet the changing demands of a world that's staying home is your primary concern.

In the near term, these are all vital things and deserve our undivided attention. But even in a pandemic, life continues, and now is a good time to prepare for other, inevitable things to come. For homeowners and property managers, that includes the summer heat and coming wildfire season.

Los Angeles Wildfire Risk

Because we live in such an urban area, we forget we are as susceptible to wildfires as the more remote spots in our state.

Our location in the San Fernando Valley is surrounded by woods. The Angeles National Forest is to the northeast. The Santa Monica Mountains are to the west. And the Hollywood Hills are to the south. Not to mention patches of parks and open spaces like La Tuna Canyon and Griffith Park. All provide ample fuel for wildfires during the hot and dry summer months.

In 2019, nearly 8,000 wildfires burned their way across California. October featured three large fires within Los Angeles County. The Saddleridge, Tick and Getty fires burned more than 15,000 acres and destroyed dozens of homes and property.

In other words, wildfires will happen. And they will impact cities like ours. The only question is when.

Preventing and Mitigating Fires

Some Los Angeles wildfires start from things that are our our of our control, like faulty power lines. But there are things we, as property owners, can do to help prevent fires in general.

The first and most obvious is preventing kitchen fires. Cooking is the leading cause of home fires, so pay a little extra attention while preparing dinner.

Likewise, it's a good idea to take precautions while using your BBQ or gathered around a fire pit. And be sure to test your smoke alarms and have fire extinguishers charged and at the ready!

Preparing for Wildfires

Beyond taking care around your own fires, there are other things you can do to prepare your property in the event of a wildfire.

For homeowners, you can prepare for wildfires by creating a defensible perimeter around your home. Clear leaves, branches and other debris from your roof and yard, and trim plant growth around your property. You should review evacuation plans with your family, or create one if you haven't already.

For business owners or commercial property managers, you can prepare for wildfire season a couple ways. First, take extra care in managing flammable materials. And go over your business continuity plan. The last thing you want is to compound the current challenges with additional lost revenue due to fire, smoke and soot damage.

SERVPRO is Here to Help

If nothing else, the coronavirus pandemic proved the difficulty of preparing for every possible disaster. But we are spending a lot of extra time at home. Using some of that time to prepare for the annual Los Angeles wildfire season may help you avoid another headache this summer.

Should your property suffer fire damage, whether from a wildfire or another source, SERVPRO of North Hollywood is here to help. We're available 24/7 to clean, deodorize, repair and restore your home or business "Like it never even happened."

Coronavirus: Cleaning and Disinfection Options

4/15/2020 (Permalink)

Cleaning technician using a ULV fogger to disinfect a facility. SERVPRO provides advanced disinfection techniques, like ULV fogging, and follows CDC guidelines for coronavirus cleaning and decontamination.

SERVPRO of North Hollywood is a recognized industry leader in cleaning and restoration. In addition to water, fire and mold, our team of specialists is trained and certified to clean and disinfect biohazard contamination. That includes human pathogens, bacteria and viruses like the novel coronavirus known as COVID-19.

Here are two scenarios where we're here to help property owners clean and disinfect during the coronavirus pandemic.

Proactive Cleaning

Proactive cleaning is for homes or businesses with no known coronavirus contamination. As the saying goes, an ounce of prevention is worth a pound of cure. Maybe you own an "essential business" and need to regularly clean and disinfect high-touch surfaces. Or perhaps you are preparing to reopen once shelter in place orders are lifted.

Our proactive cleaning process removes the soil and dirt that harbors infectious agents, while disinfecting kills the remaining environmental pathogens.

Suspected or Known Coronavirus Contamination

Should you have a suspected or known case of coronavirus in your facility, the decontamination process requires the utmost care. SERVPRO of North Hollywood technicians are trained on HAZWOPER guidelines, an OSHA standard for "Hazardous Waste Operations and Emergency Response."

In other words, we are trained and experienced with cleaning up biohazard materials, including infectious microbes like viruses, bacteria and fungi.

For your safety and ours, our team is outfitted in personal protective equipment (PPE) and observes physical distancing while working on your property.

Disinfection Products and Techniques

Keep in mind that no cleaning and disinfection products have been tested against SARS-CoV-2, the coronavirus responsible for COVID-19. However, multiple SERVPRO products fulfill the criteria used by EPA and CDC for emerging pathogens.

For example, #100 SERVPROXIDE is a Hospital Grade EPA Registered disinfectant. It has an extensive efficacy list, including norovirus and rotavirus while carrying the EPA's lowest toxicity category. It is even NSF certified for direct food contact surfaces.

We can, where appropriate, apply disinfecting products via advanced techniques like ULV fogging to maximize coverage. We also follow CDC directives for cleaning and disinfecting porous (carpets, rugs, upholstery etc.) and nonporous surfaces (hardwood floors, counters, doorknobs etc.). In short, we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

A Trusted Leader in Cleanup & Restoration

For many in our community of North Hollywood and across greater Los Angeles, the coronavirus outbreak is a serious cause for concern. We've experienced empty store shelves and worried about our health and the safety of our loved ones. In the midst of the pandemic, there has been no shortage of questionable or downright false information from a variety of news sources. It's hard to know who to trust.

One thing you can count on is that SERVPRO of North Hollywood is a trusted leader in cleanup and restoration. Since 2007, we've been helping many of our neighbors recover from water, fire and mold damage. Disaster recovery is what we know and what we do.

So if your home or business needs help with cleaning and disinfection during the coronavirus pandemic, call us anytime, 24/7. We're here to help.

Proactive Cleaning and Disinfecting Surfaces for Businesses

4/7/2020 (Permalink)

Professional cleaner cleaning a business telephone in an office. The CDC encourages cleaning and disinfecting of "high-touch surfaces," including phones, keyboards and other office equipment.

During this COVID-19 pandemic, maybe you are considered an "essential business" and currently open and operating. Or maybe you are planning ahead for the reopening of your business. Either way, cleaning and disinfecting your commercial property is vital for the safety of your staff, customers and yourself.

But first, the bad news: there are currently no cleaning products tested against this particular strain of the coronavirus.

The good news? SERVPRO of North Hollywood uses hospital-grade disinfectants that meet the EPA guidelines for claims against similar pathogens.

So we are here and ready to aid you in your time of need. By providing proactive cleaning services, your facility can be cleaned and ready for business to resume as soon as possible.

What is Proactive Cleaning and Disinfecting?

We are prepared to clean and disinfect surfaces for commercial locations where there is no active known threat of COVID-19 contamination or exposure. This is a two-step process:


According to the CDC, cleaning "removes germs, dirt and impurities from surfaces or objects." This process, typically using soap and water, removes germs but does not necessarily kill them. However, removing germs reduces their numbers and the risk of spreading an infection.


Using chemicals, including biocides like SERVPROxide™, disinfecting kills germs on surfaces and objects. It does not necessarily clean dirty surfaces or remove germs from them.

Therefore cleaning and disinfecting should be done together as compliments to each other to effectively sanitize your property.

Proactive commercial cleaning procedures generally include:

  • Cleaning of porous and non-porous surfaces
  • Disinfecting of non-porous surfaces
  • Cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process
  • Disposal of waste

What Surfaces Should Be Cleaned and Disinfected?

The CDC encourages cleaning of "high-touch surfaces" at a minimum. Examples include counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards and tablets. In addition, the CDC also recommends regular cleaning of the following areas and items:

Kitchen/Food Areas
  • Tables and chairs
  • Countertops
  • Cabinets and pulls
  • Doorknobs
  • Floors
  • Mats
  • Food contact surfaces
  • Light switches
  • Paper towel/napkin dispensers
  • Push doors
  • Salt and pepper shakers
  • Sink hardware
  • Soap dispensers
  • Tabletops
  • Bathroom stalls
  • Countertops
  • Cabinets/vanities and pulls
  • Floors
  • Handrails
  • Light switches
  • Paper towel/toilet paper dispensers
  • Sink hardware
  • Sinks
  • Soap dispensers
  • Toilets
  • Diaper changing stations
  • Book covers and binders
  • Carpets
  • Chairs
  • Computer equipment
  • Doorknobs
  • Floors
  • Small hard surface items
  • Light switches
  • Mats
  • Paper towel/napkin dispensers
  • Rugs
  • Sink hardware
  • Sinks
  • Soap dispensers
  • Tabletops/desktops
  • Carpets
  • Chairs
  • Telephones
  • Computer equipment
  • Countertops
  • Doorknobs
  • Floors
  • Light switches
  • Rugs
  • Shared office equipment
  • Tabletops/desktops
  • Water fountains
Retail Spaces
  • Shelving
  • Racks
  • Displays
  • Mannequins
  • Packaged inventory
  • Carpets
  • Fitting room stalls
  • Chairs
  • Telephones
  • Computer equipment and registers
  • Sales counters
  • Doorknobs
  • Floors
  • Light switches
  • Rugs
  • Tables
  • Water fountains
Hallways/Common Spaces
  • Carpets
  • Doorknobs
  • Floors
  • Handrails
  • Light switches
  • Rugs
  • Water fountains
  • Fitness equipment
  • Playground equipment
  • Lamps
  • Storage bins
  • Lockers
  • Elevators and escalators

For Your Safety and Ours

All of our cleaning specialists wear personal protective equipment (PPE) while on-site. This includes, but is not limited to, N-95 respirators or masks, gloves and goggles or eye protection. In some cases we may wear coveralls or biohazard hoods and suits.

Call Us for Proactive Cleaning and Disinfecting

SERVPRO of North Hollywood is here to help get your business back to normal. We have years of experience in dealing with biological cleanup and restoration. And we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

And should you need water damage, fire and smoke damage or mold remediation services, even during this pandemic, we'll take care of you. SERVPRO of North Hollywood has been assisting local businesses throughout the greater Los Angeles area since 2007.

Call us 24/7 for your commercial cleaning and restoration needs.