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Fire & Water - Cleanup & Restoration

What Happens When You Call SERVPRO of North Hollywood?

4/28/2021 (Permalink)

A SERVPRO restoration specialist taking a call. When you call SERVPRO of North Hollywood, a restoration specialist will answer your call. They're capable of answering most questions you may have.

With some property damage, the need to call a restoration company is obvious. Crawl space flooded? Sewer line backed up into your basement? Walls covered in soot from a fire? Call SERVPRO of North Hollywood.

Other times, you might suspect a problem but you're uncertain whether you need professional restoration services. The signs are present. That musty odor you can't pinpoint? That drop in water pressure that accompanies a hidden water leak? Call SERVPRO of North Hollywood.

We're not suggesting you call us in every situation, of course. But for any size water, fire or mold damage, the sooner it's mitigated, the better. It may turn out to be a small problem you can resolve yourself. Either way, fast action saves you time and money in the long run!

To help you decide, here's what happens when you call SERVPRO of North Hollywood for help with a water, fire or mold disaster.

During Your Call

When you call SERVPRO of North Hollywood, a highly-trained restoration specialist will answer your call. They're capable of answering most questions you have about the restoration process.

They'll ask you to describe the problem in as much detail as possible:

  • What type of damage (water, fire/smoke/soot, mold, biohazard etc)?
  • What caused the damage (rain, water leak, burst pipe etc)?
  • Is the source under control (is the leak fixed etc)?
  • How large is the affected area (part/all of a room, multiple rooms etc)?
  • When did the damage happen?
  • Do you have insurance?
  • Are you the property owner?

This question is key: for liability reasons, we cannot enter a property without the owner's permission. If you're a tenant, you'll need to get authorization from the owner or the property manager before we can inspect and mitigate the damage.

At this point, you may be wondering about cost. While we can quote you a minimum, we won't be able to provide an accurate estimate without inspecting the affected area first-hand. Only then can we understand the full extent of the damage and determine the level of equipment, manpower and time necessary to fix it.

In most cases, your insurance company will cover the cost of the cleanup and restoration work. We understand you may not be eager to involve them. But we work with most major insurance providers to make the process as painless as possible.

If you're authorized and decide to proceed with an inspection, our restoration specialist will gather your contact info, send you a Docusign and schedule a visit. In many cases, we can have a restoration technician on-site anywhere in Los Angeles in as little as one hour.

After You Call SERVPRO of North Hollywood

After you call us, our restoration technicians follow a prescribed 6-7 step process to clean up and restore your property. The process is a little different depending on the type of damage:

From that first call to SERVPRO of North Hollywood to the completed restoration, we'll take good care of you every step of the way.

If you think you need help with water, fire or mold cleanup, don't hesitate! Call SERVPRO of North Hollywood and feel secure that we'll clean and restore your home or business "Like it never even happened."

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